A Comprehensive Guide on Hawaiian Airlines Policies: Fares, Refunds, Fees & More

Hawaiian Airlines is the primary air carrier and largest airline serving Hawaii in the US, currently ranking as the 10th-largest commercial carrier based out of Honolulu, Hawaii.

Hawaiian Airlines was originally known as Inter-Island Airways before it changed to become what is known today. Inter-Island was established on January 30, 1929. By May 2018, Hawaiian had amassed 55 aircraft, such as Airbus A321neos, A330-200s, Boeing 717-200s and 767-300ERs in their fleet.

Hawaiin Airlines operates daily and weekly direct, nonstop international flights from Honolulu to Tahiti, Australia, South Korea, Japan, New Zealand and China.

Hawaiian Airlines Check-in process

Hawaiian Airlines provides several convenient check-in options. Online check-in opens 24 hours prior to boarding so that you can skip lines and head directly through security upon arriving at the airport. Mobile check-in through its app enables users to check in and receive boarding passes directly on their phone, while airport kiosks or counters offer self-service kiosks are also available for checking in at terminals or counters for faster check-in options.

Cabin Classes at Hawaiian Airlines

Main Cabin Basic Seats

Hawaiian Airlines’ Main Cabin Basic seats offer low-priced fare options with several complimentary services – and a few restrictions. They include inflight meals, snacks and beverages as a Main Cabin passenger (both on international and North American flights) plus entertainment during your flight.

Additionally, it provides the same carry-on allowance and accessibility accommodations and services to Main Cabin passengers as other passengers.

However, its guests are only assigned seats at check-in or at the gate, without early access to overhead bins; and this class passengers are the last boarding group and no flight changes are allowed.

This cabin fare is non-refundable (unless cancelled within 24 hours of booking and at least 7 days before departure), and upgrades are not permitted.

Hawaiian Airlines’ Main Cabin Class Seats

Hawaii Airlines’ Main Cabin class offers regular full-fare coach tickets. It includes complimentary services – but with certain restrictions. These services may include meals, snacks and beverages free of charge as well as in-flight entertainment services.

Furthermore, they offer advanced seat selection, flight change without incurring fees, earlier access to overhead bins, seat upgrades to Extra Comfort or First Class as well as non-alcoholic beverages and complimentary island maps on inter-island flights.

Limitations include non-refundable fares (unless canceled within 24 hours of booking and seven days before departure).

Preferred Seats of Hawaiian Airlines

Hawaiian Airlines’ Preferred Seats can be found on North American flights (Boeing 767s) as well as inter-island flights (Boeing 717s). Preferred Seats feature extra legroom on select Neighbor Island routes–other than codeshare flights or ‘Ohana by Hawaiian’ flights–priority boarding, advanced seat selection and extra legroom, along with complimentary beverages, meals and snacks (North American flights), plus early access to overhead bins.

Extra Comfort seats of Hawaiian Airlines

Hawaiian Airlines’ Extra Comfort seats provide premium economy seating available on select flights (New York, Boston, Honolulu, Portland, Oakland, San Diego and Seattle).

These seats boast extra legroom of 5 inches or more, access to Priority Security Line, priority boarding, power outlets and USB ports; additionally a free amenity kit will also be provided, complimentary inflight entertainment as well as non-alcoholic beverages, meals and snacks are included for free!

Hawaiian Airlines Business Class seats

Hawaiian Airlines Business Class seats feature 180-degree lie-flat seats with complimentary in-flight entertainment delivered to personal tablets, in-seat power outlets and two free checked bags. Plus there’s amenity kits (on select flights), more space than ever and much more!

First Class Seat of the Hawaiian Airlines

Hawaiian Airlines First Class Seats on an Airbus A330 or an A321, respectively, feature 180deg lie-flat seats or reclining seats with footrests that recline 180 degrees, along with 2 complimentary checked bags as well as priority handling of baggage and pre-boarding and check-in.

First Class tickets also provide access to Premier Club lounges, larger seats with extra legroom, AC power and USB ports as well as complimentary meals, snacks and beverages from dedicated flight attendants. While tickets purchased are non-refundable but can be changed free of cost.

Hawaiian Airlines Carry-on baggage policy

Hawaiian Air allows one carry-on and one personal item per passenger. Carry-ons should not exceed these sizes and weight restrictions: 45 linear inches (22x14x9in) and 7 kg respectively.

Luggage Allowance:

Hawaiian Airlines’ standard checked/hold luggage policy enumerates 2 bags as standard and up to 10 as maximum; with maximum dimensions at 62 inches or 157 centimetres length + width + height (length + width + height). Maximum weight allowed per item is 50 pounds or 23 kilograms.

Name Correction Policy of Hawaiian Airlines

As per Hawaiian Airlines Fare Rules, TSP must enter a passenger’s full name when making their booking. Any changes made to reflect an updated PNR with corrected details incur a fee–unless this correcting a misspelling or legal name change of up to three characters; corrections that involve more than three characters would constitute name changes (and incur fees accordingly).

Hawaiian Airlines Cancellation Policy

According to Hawaiian Airlines’ cancellation policy, only fully refundable tickets may be canceled and refunded. You may still claim a refund in certain instances including:

  • You cancel your flight 7 or more days prior to its scheduled departure and request cancellation within 24 hours of booking.
  • Your flight’s departure or arrival time is delayed more than 2 hours and you do not wish to be rebooked onto another flight.
  • Either you or a family member is hospitalized and Hawaiian Airlines agrees to refund your fare.

What is the Hawaiian Airlines pet policy?

  • Cats and dogs can travel in the passenger cabin according to Hawaiian Airlines policy.
  • Cats, dogs and household birds may travel as checked baggage within the temperature-controlled, pressurized area of an aircraft. Pet Policy Charges There will be an applicable fee to transporting your pet according to these rates: * For travel in the cabin (small cats and dogs):
  • For Hawaii destinations only: @ USD 35 for air cargo shipping of small cats/dogs or bird/pet.
  • USD 175–For travel from Hawaii to North America in a baggage compartment with dogs, cats and household birds.* USD 60 – travel within Hawaii.

Conclusion

Travelers looking for Hawaiian Airlines reservations may require assistance with canceling, changing, or adding tickets – our helpdesk at +1-888-671-0924 can assist with this process and ensure an effortless flight ticket cancellation or booking operation process. Reach out to us anytime so we can find an ideal solution to solve your issues with Hawaiian Airlines reservations!

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